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How Can We Help?
Whether you have a question about red light panels, cold plunges, infrared saunas, or an existing order, our team is ready to assist. Owned and operated by Health Metrix.
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Available weekdays during business hours
Frequently Asked Questions
How long will it take for my order to arrive?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means most orders arrive within 6 to 11 business days from the order date. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping on wellness equipment?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx based on destination and package size. Please see our Shipping Policy for full details.
What is your return policy for large items like saunas and cold plunges?
We want you to feel confident in your purchase. If you need to initiate a return or exchange, please contact our support team by email or phone and we will walk you through the process. For complete details, visit our Returns & Exchanges page.
Can I exchange my red light therapy panel for a different model?
Absolutely. If the panel you ordered is not the right fit for your space or routine, reach out to our team and we will guide you through an exchange. We are happy to help you find the right size and configuration for your setup.
How do I choose between different red light therapy panel sizes?
The best panel size depends on the area you want to cover and the space you have available. Smaller panels work well for targeted use on specific areas, while larger panels provide broader coverage for full-body sessions. Our team can help you decide if you send us a message with your setup details.
What should I know before purchasing a cold plunge or infrared sauna?
Consider where you plan to place the unit, the available space, and your access to a standard electrical outlet. Cold plunges require a flat, stable surface and access to water, while infrared saunas need adequate clearance around the unit for ventilation. Check each product page for detailed specifications and requirements.
Do you charge sales tax on orders?
Sales tax, if applicable, is calculated and displayed at checkout.
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What We Stand For
Responsive Support
Our team responds to every inquiry within one business day so you are never left waiting.
Secure Checkout
Every transaction is protected with encrypted payment processing to keep your information safe.
Thoughtfully Curated
Each product in our catalog is selected for build quality, materials, and real-world performance.
Free Shipping
Most orders ship free within the Continental U.S. with tracking included on every package.
